April Hartley
COLUMBUS, OH
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April Hartley ### Halsbury Circle Gahanna, Ohio ##### ###-###-#### Ahartley##@Yahoo.com Skills & Capabilities: Basic Office Equipment/pc skills Internet Explorer MS Excel MS Word MS Outlook Oracle Citrix OSHA Filing Internet Research Customer Service/Resolution Shipment Tracking Cash Accountability /Electronic Deposits Section #/ HUD Fabco Metro/ Hapcheck Work History Showe Management Corporation #/####-Current Columbus, Ohio C/O Pataskala Village Square / Pataskala Green Apartments Pataskala, Ohio Title : Leasing Agent Leasing Agent Duties; such as collecting rent and inputting checks, money orders,etc into Company program . Showing and offering information about the Rentals we have available. Helping Applicants with the HUD / Subsidized Housing Applications, processes and the understanding of the programs and rules. Copying/Scanning Bills, and Cash Reports to submit to Corporate Bookkeeper’s . Answering phone lines. Inputting Logs for Maintenance. Filing Bills ,Tenant Records. Requesting EIV information for Tenants and Applicants. Faxing request to numerous Agencies , and Businesses for third party verifications. Typing up Notices for Tenants regarding Issues ,Bills , Entering Premises, Lease Policies,etc. Contacting Businesses for Property request. Checking and Responding to emails from Corporate Staff , and other Property Managers, and Possible Apartment Lead Applicants. Inspections of Units that are both Occupied, and Vacant. Notifying Maintenance and Management of Emergency issues that have occurred and or needs immediate attention. Pre-screening using Fabco for Credit and Criminal Background Checks. Art.Com Inc. ####-#### Lockbourne, Ohio Title: Customer Service /Order Expediter Receive Purchase Orders from Distributors ,Process Prints into Production and Batching Process. Pick and Pack Orders as needed. Cross-Trained in most areas of Operation. During the first four months of employment, assembled ##-## Framed Pictures per day involving assembly of the images ,plexi-glass,frames,and wall hanging kits. Customer Service/Order Expediter Essential Job Functions: Verifications-Confirming correct customer order fulfillment and auditing for process quality. Expedite-Moving priority customer orders to the head of existing work queues. Ready to ship - confirming that the customers order has been processed correctly. Monitoring Customer Service Task to ensure timely resolution of all work assigned to them . Quality Assurance Customer Service Inquiries (Phone, email)-Monitoring accuracy and efficiency of content. Customer Order Placement(Phone ,Fax ,Mail)-Monitoring accuracy of the information that appears on the website. Customer order Problem resolution-ensuring that proper adjustments are made resulting in a returning customer. Situational troubleshooting/Customer order tracking -Monitoring processes and adjustments to ensure the order processes correctly and efficiently. Managing Corporate accounts, Separate Shipping ,Express Shipping ,Expediting Education: Colonel White High School ,Dayton, Ohio References: Steven Farmer Shift supervisor Art.com Inc. (###)###-#### Warren Schoff Distribution Manager Art.com Inc.. (###)###-#### Daryl Neville HR Manager Art.com Inc. (###)###-####