Mary Rockley
SUN CITY, AZ
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MARY ROCKLEY Seasoned Healthcare Professional #### W. Mockingbird Dr. Sun City, AZ ##### ###-###-#### OBJECTIVE STATEMENT To excel as an Administrative Assistant in a medical facility, focusing on accuracy, professionalism and integrity; while encouraging others to succeed. EDUCATION AND TRAINING Recent graduate from Brown Mackie College, Associate of Science degree in Healthcare Administration, ##/#### (#.## GPA) ¬Southwestern Medical Academy, Medical Assistant, front and back offices, graduated with diploma #### EMPLOYMENT EXPERIENCE Administrative Assistant, Externship ##/##/####-##/##/#### Head # Toe Therapy, Inc. Phoenix, AZ • Answered Phones, attended new patients and repeat patients with updated performance of child • Entered demographics of new special needs children into Clinic Source, created computer patient files, • Posted claim payments to patient accounts • Assisted Therapists in completing their schedules when sick or late to the clinic • Scheduling created in Access Customer Service Representative ##/##-#/## Aetna ¬Phoenix, AZ • ¬Excellent phone voice, focused listening abilities, ## in-bound calls daily from providers, researching claim status for Mercy Care Advantage and Mercy Care plan claims, following HIPPA regulations • Tracked phone calls in Excel spreadsheets • Provided reasons for denied line items and/or entire claim • Determined effective dates and term dates of primary and secondary insurance ¬ AZ Licensed Realtor/Property Manager #/####-##/#### Gold Leaf Realty, Valentine Property Management Team, H&H Mgmt. ¬West Valley and Phoenix Metro Area • ¬Sold three homes my first year, all previously owned; timely filed all completed legal documents • Comprehensive communication with property owners and coworkers • Contracted proposals for new owners with follow up; new account set up • Contract compliance with owners, renters and vendors, city, state and county • Created new files and white board for sales, rentals, etc. ¬ Medical Biller #/##-#/## Concentra ¬Phoenix, AZ • ¬##-## Workman&####;s Comp claims, researching accuracy of claims • Ensured use of ICD-# and CPT codes for proper payment • Submitted status for work release ¬ Medical Claims Processor/Quality Assurance Processor #/##-#/## Motorola ¬Phoenix, AZ ¬Medical Claims Processor: • ¬Analyzed insurance claims to determine eligibility, coverage and proper payment • Verified proper payment with EOB&####;s, ICD-# and CPT codes • Verified Provider credentials and updated system for continued quality of care ¬Quality Assurance Processor: • ¬Audited large drafts, over $###,### for accuracy of payment, provider or employee reimbursement • Interpreted hospital face sheets, operation reports, lab and X-ray reports to insure proper payment ¬ Medical Assistant #/##-##/## Judith Heath, M.D./Family Practice Associates ¬Glendale, AZ ¬Front Office Skills: Administrative • ¬Scheduled appointments for patients, referral physicians, and out-patient imaging • Pioneered the reorganization of all patient charts with color-coded labels ¬Back Office Skills: Clinical • ¬Interviewed patients for chief complaints, checked meds, charted all procedures and notated chart • Assisted in minor office surgeries, sigmoidoscopies, PFT&####;s • Check vitals, administered injections, performed venipuncture • Prepared specimens for lab tech and outside labs • Ordered all supplies, front and back, for the best price • Informed patients what to expect and medical information to promote healing • Called pharmacies for new prescriptions and refills • Transcribed medical records utilizing medical terminology ¬ TECHNICAL SKILLS • Type ##wpm accurately; fax, copy machines and phone systems seamlessly • Demonstrate organizational skills with attention to detail, being concise and focused • Prioritize methodically and analytically • Self-motivated for productivity and time management ¬ ¬Software Skills: Microsoft Office ####, Word, Works, Excel, Access, Power Point, Medisoft, Outlook, Clinic Source, Network Solutions