Patricia Stiglianese
BRONX, NY

PATRICIA STIGLIANESE#### Colden AvenueBronx, NY #####(###) ###- SUMMARY: Office professional with extensive managerial, communication, and organizational skills. Detail-oriented.  Eager to take on new challenges.  Able to prioritize and to achieve long-term goals.ALL RANGE CELLULAR INC., Bronx, NY ####-PresentDirector of OperationsDirect day-to-day store operations, supervising a staff of five sales representativesProvide customer service to clients with a high level of courtesy and efficiencyManage policies relating to hiring and firing, staff evaluation, and staffingDevelop employee schedules and ensure compliance with policies, procedures, and regulationsDelegate daily assignments and oversaw the completion of special projectsGenerate sales and maximized profits by implementing strategies and promotionsTrack orders and locate merchandise availability within storesProvide extensive customer service assistance and problem-solving techniquesLA SCALA BREAD ROUTE, Bronx, NYSecretary#### -####  Invoiced clients, maintained updated billing information, and followed up with clients with regard to delinquent accountsMaintained client account records while monitoring progress of job ordersHandled all payroll proceduresOrdered supplies, contracted services with vendors, and coordinated production scheduleImplemented sales strategies and provided valid product information to clientsFUDGENICKELS ICE CREAM COMPANY, Bronx, NY#### -####Store ManagerSupervised and oversaw day-to-day operations of employeesInteracted with management on company’s needs and expectationsTrained employees on company’s policies and procedures, developed employee schedulesConducted meetings with staff with regards to customer satisfaction and sale revenuesProvided extensive customer service assistance, resolving problems, and fostering relationshipsEDUCATION:Grace Institute, New York, NY Business Certificate Program, Certificate, ####Mercy College, Dobbs Ferry, NYCompleted ## credits towards a Bachelor of Science in Business Administration, ####Fashion Institute of Technology, New York NY Associate’s Degree in  Marketing, ####SKILLS: Microsoft Office, ## wpm