Danielle Dugger
CHICAGO, IL
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OBJECTIVE___________________________________________________________________________________________ To acquire a full-time human resources position with a progressive organization that will challenge and enhance my strong problem-solving and organizational skills. EDUCATION__________________________________________________________________________________________ Roosevelt University,Chicago, IL Bachelor of Science: Business AdministrationApril #### Major: Human Resources ManagementGPA: #.#/#.# SKILLS___________________________________________________________________________________________________ Actively provides fundraiser assistance for March of Dimes and United Way Competent in Microsoft Office #### Home & Office Edition Verbally communicates proper protocol and company updates at weekly staff meetings Proven relationship-builder who excels in developing trust with staff and customers EXPERIENCE______________________________________________________________________________________________ Carson Pirie ScottChicago, Illinois Human Resources AssistantDecember ####- Present Process payroll through TAW system Distribute paychecks, and commissions reports to associate bi-weekly Pre-screen potential candidates for employment Insure payroll hours and dollars are spent according to budget Insure staffing is maximized during peak periods Process new hire paperwork, and register train new associates Mediator for conflict-resolution instances Updates attendance tracking for each associate Communicate changes, and update information to organization Maintain personnel files, and mail appropriate forms to TALX before deadline Conduct HR audit list annually to analyze how deficiencies can be corrected Customer Service Associate December ####- November #### Directed incoming calls to the desired department through PBX switchboard Resolved customer credit inquiries, or complaints Shipped purchases to customers’ desired location Accounted for collecting deposits from each register at the end of business day Operated Ticketmaster kiosk to produce ticket sales Gift wrapped for different occasions Received payments for customer credit card accounts REFERENCES___________________________________________________________________________________________ Available upon request