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Derrick Givens
PLANO, TX

                              Derrick D. Givens
                            3412 Club Ridge Court
                             Plano, Texas 75074
                            Phone: (972)881-2130
                              

SUMMARY
Energetic, conscientious, and results oriented individual seeking a
position in Customer Service in which my extensive experience will be
further developed and utilized. Excellent interpersonal skills, ability to
work well with others, in both supervisory or support staff roles. I am
skilled in working effectively in a multi-task, high volume environment. I
possess a diverse background in merchandising, set/re-sets, assembly,
stocking, management, customer service, delivery, and a basic knowledge of
computer and office equipment.

EMPLOYMENT
Big Lots, Plano, Texas                                   August 2007 -
September 2010
Furniture Associate, General Merchandiser, Customer Service
Provide service to customers and interact positively with co-workers,
managers, and maintained high company standards.
    < Unloaded merchandise from the company truck checked in and verified
      the hi-dollar merchandise was locked in the security cage.
    < Stocked merchandise on to shelves, organizing the sales floor to
      create a pleasant and safe shopping environment.
    < Provided customer service daily in response to customer's demand.
    < Assisted with the daily operations required at the store.
    < Receive and display merchandise from distribution center, keeping
      accurate records of ordering, receiving and inventories.

MCI, Sgt Bluff, Iowa                                            October
2004 - June 2006
Outbound Sales Representative, Customer Service Support
Responsible for customer service in the digital equipment division, duties
included answering customer queries, problem solving and providing detailed
information on new products.
    < Assisted in the training of new customer service representatives and
      associates.
    < Provided support to the sales team, ensuring all sales and service
      objectives were met.

REFERENCES
   Mr. Dana Adams Store Manager, Big Lots, McKinney, TX (214)906-8063
   Mr. Johnny Dillard  Store Manager, Big Lots, Mesquite, TX (214)563-0816
   Mr. Mark Townsend Assistant Manager Ross Dress for Less, Garland, TX
   (972)762-4152
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