Tracy Richard
ALEXANDRIA, VA

TRACY L. RICHARD
#### S. Kings Highway ####
Alexandria, VA  #####
###.###.####	

SUMMARY OF QUALIFICATIONS

Professional and outgoing team player with over ten years experience is seeking a challenging position as a receptionist in either a medical or corporate office, offering growth and advancement. Proven skills and expertise include:

•	Professional Presentation 	•	Customer Oriented – Friendly and Courteous 
•	Multitasking, Phone Operator	•	Proficient in Office Systems
•	Excellent Organizational Skills	•	Insurance Collection and Verification
•	Maintain Client Billing	•	Motivated and High Energy

EMPLOYMENT HISTORY

BED BATH AND BEYOND, Falls Church, VA	 August #### – March #### 
Cashier
•	Responsibilities included:
•	Provided friendly and courteous customer service for this well known retail store.  
•	Maintained accuracy of daily payment receipts including cash payments. 
•	Operated cash register to ring in customer merchandise.

FORT BELVOIR COMMISSARY, Fort Belvoir, VA	  November #### – May #### 
Sales Store Clerk
Responsibilities included:
•	Operated cash register, maintaining cash receipts, credit card payment and gift cards.
•	Accounted for and balanced register at end of day. 
•	 Prepared bank deposits and maintained work area.. 
•	 Provided friendly and courteous customer service to the military and their families. 

PEDIATRIC ASSOCIATES OF ALEXANDRIA, Alexandria, VA	       July #### – November #### 
Phone Operator
Responsibilities included:
•	Answered a multi-line phone system and directed calls to appropriate staff.
•	Scheduled patient’s appointments.
•	Assisted with flu clinic; verified insurance.
 
NORTHERN VIRGINIA ALLERGY & ASTHMA, Falls Church, VA	       May #### – July #### 
Medical Receptionist
Responsible for a myriad of tasks at this medical office including:
•	Welcomed patients to office, checked them in, collected and verified insurance and posted patient demographics.
•	Answered a multi-line phone system and directed calls to appropriate staff.
•	Prepared patient charts.  Faxed, filed and retrieved lab reports.
•	Scheduled patient appointments on a computerized appointment system.
•	Maintained an accurate account system daily including the collection of patient co-payments and past-due balances, and posting insurance payments.
•	Also handled and distributed mail for the office.

IAN GORDON, M.D., Alexandria, VA	January #### – December #### 
Medical Receptionist
Responsible for many tasks for this busy office including:
•	Answered a multi-line phone system and scheduling appointments in computer system, directing calls to staff and placing calls for patient referrals.
•	Welcomed patients to office, checked them in and entered patient information into computer data base, collected and verified insurance.  Prepared patient charts.
•	Filed and retrieved lab reports and provided results to patients.
•	Verified patient’s eligibility for office visits and surgeries; posted surgeries with hospitals.
•	Maintained an accurate account system daily including the collection of patient co-payments and past-due balances, and posting insurance payments.  Completed insurance documents.
•	Handled and distributed mail for the office as well as copying and sending medical records to patients.
•	Maintained inventory for office.

STEINMETZ MEDICAL ASSOCIATES, Alexandria, VA	May #### – September #### 
Medical Receptionist
Responsible for many tasks including:
•	Answered a multi-line phone system and scheduling appointments in computer system, directing calls to staff and placing calls for patient referrals.
•	Welcomed patients to office, checked them in and entered patient information into computer data base, collected and verified insurance, prepared patient charts.
•	Filed and retrieved lab reports and provided results to patients.
•	Maintained an accurate account system daily including patient charges, the collection of patient co-payments and past-due balances, and posting insurance payments.
•	Worked with collections company on past due accounts.
•	Also handled and distributed mail for the office as well as copying and sending medical records to patients.  Maintained inventory for front office.

MICHAEL REDDING M.D., Alexandria, VA	December #### – April #### 
Medical Receptionist
Responsible for many tasks including:
•	Answered a multi-line phone system and scheduling appointments in computer system, directing calls to staff and placing calls for patient referrals.
•	Welcomed patients to office, checked them in and entered patient information into computer data base, collected and verified insurance, prepared patient charts.
•	Filed and retrieved lab reports and provided results to patients.  Called local pharmacies with prescription requests for patients.
•	Maintained an accurate account system daily including the collection of patient co-payments and past-due balances, and posting insurance payments.
•	Also handled and distributed mail for the office as well as copying and sending medical records to patients.

BELLE HAVEN PEDIATRICS, Alexandria, VA	November #### – December #### 
Patient Service Coordinator
During tenure, supervised and trained two co-workers on front office procedures.  Responsible for many tasks including:
•	Answered phone system and scheduling appointments in computer system, directing calls to staff and placing calls for patient referrals.
•	Welcomed patients to office, checked them in and entered patient information into computer data base, collected and verified insurance and prepared patient charts.
•	Filed and retrieved lab reports and provided results to patients.
•	Maintained an accurate account system daily including the collection of patient co-payments and past-due balances, made daily deposits to bank.
•	Also handled and distrib