William Brown
ATLANTA, GA

W. Clark Brown

#### Inman Drive NE ? Atlanta, GA ##### ? Phone: (###) ###-#### ? e-mail:




Seeking position in...


                      Bookkeeping and Customer Service


       Operations Manager, Sales Support, Bookkeeping, Office Manager


       Over twenty six years experience in office management position.
         Expertise in customer service, financial and sales records.



                             AREAS OF EXPERTISE

                                . Bookkeeping

    . Accounts Receivable and Payable
    . Month End Reports Generated for Accountant
    . Processed Commission Sales
    . Handled Order Entry and tracking of customer orders



                              Customer Service

    . Responsible for Problem Resolution
    . Supported Sales Staff
    . Provided quotes to customers
    . Typeset custom forms, checks and business cards

                         KEY CAREER ACCOMPLISHMENTS

   BOOKKEEPING AND CUSTOMER SERVICE
    . Trained on the TopForm software and was responsible for  the  training
      of  all new and existing employees.
    . Responsible for learning and developing sources for new trends in  our
      business environment.
    .  Established  policies  and  procedures   for   income   disbursement,
      commission sales, customer service and shipping.
    . Consistently involved in the pursuit of new products and manufacturers
      that would integrate with our sales environment.
    . Responsible for investigating and purchase of  the  software  for  our
      Company Bookkeeping and for our website.
    . Developed website and was responsible for the content and upkeep.


      MANAGEMENT
    . Wrote operating procedures for AP, AR and General Ledger.
    . Developed the Envelope Division, working  with  the  General  Manager,
      Sales  Manager,  Production  Manager  and  pressmen  to  establish   a
      competitive presence in the marketplace.
    . Worked with supervisors and the owner to develop complete and accurate
      pricing on non-catalog and special items.
    . Trained new employees on machinery, procedures, shipping and safety.
    . Hired, trained and supervised employees of a convenience store and gas
      station. Responsible for all ordering and record keeping.




                               CAREER HISTORY

  Operations Manager                              Data Management
Associates Inc. (Norcross,GA)                       ####-####
  Office Manager                                       Regency
Thermographers, Inc. (Atlanta, GA)                              ####-####
  Estimator (Special Sales Dept.)           Chase Thermographers (Westboro,
MA)                                      ####-####
  Bindery Manager                 H-D Printing (Atlanta, GA)
               ####-####
  Store Manager              Tenneco Oil Company (Atlanta, GA)
               ####-####


                                  EDUCATION

DeKalb Community College, Clarkston, GA   (Music Program)