William Isaacs
CAMBRIA HEIGHTS, NY

    William G Isaacs
  ###-## ### Street 
Cambria Heights NY #####
Home: (###)###-#### 
 


        Administrative Assistant/Customer Service
    
Top-notch assistant with fifteen years of experience managing business relations and special projects 
at the clerical and management level. 

       Summary of Qualifications

Offering over fifteen years of office administration and client support including handling confidential information.
Demonstrate outstanding problem solving skills, able to diffuse difficult customer situations 
with tact and ease.
Skilled in Word, Excel and PowerPoint.  Just completed online course Mastering Customer Service.
Adept at working in a multi-tasking environment.
Able to communicate with individuals from diverse cultural backgrounds.

Professional Experience
US OPEN TENNIS CHAMPIONSHIPS Flushing Queens                              ## Aug – ## Sept ####
Sales Clerk
Worked as cashier in Gift shops and Food stands, requiring ability to make change, process credit 
Card payments and account for all sales at end of shift.
Provide excellent patron experiences through phenomenal customer service. Performed detailed clerical work despite frequent interruptions.
Ensured that a welcoming, customer oriented environment was maintained.
Responsible for the supervision of four staff members

MACY’S Department Store                                                        ##/#/#### –   #/##/####                                                                                                                                                                                                                                                                                                                                                      
Sales Associate
Managed cashiering activities in areas of sales, returns, exchanges, and enforced store policies.
Assist manager with overall department supervision and product identification.
Increased sales by creating new visual displays through product placement and innovative ideas.
Assisted customers with products consistently generating additional revenues with product
knowledge and friendly sales techniques


United Nations Development Programme, New York, NY
Supervisor Communications Centre                                         #/#### – #/####   
Primary responsibilities including the efficient day-to-day operation of the Communications Centre providing administrative, clerical and technical support for headquarters and over ### Country Offices. Responsible for supervising two staff members.
Successfully handled Country Office inquires, complaints, billing questions, request for office supplies and payments. Manage a high-volume workload within a deadline-driven environment.
Resolved an average of ### inquires in any given week.  Consistently met performance benchmarks in all areas Including (speed, accuracy and volume).
Focal point for customer service in Video Conference division, duties include answering queries, and providing detail information of products availability for all headquarters and Country Offices. 
Awarded Employee of the Month for commitment to going above and beyond the call of duty. This included working non-office hours because of time differences between headquarters and Country Offices.
Streamlined the Communications web site by posting information pertaining to IP addresses, ISDN lines, email addresses, external Video Conference companies and Satellite providers. 



Key Accomplishments

By advocating the usage of Video technology for interviews, meeting and staff forums between headquarters and country offices, the organization was able to save $#.# million. 
Successfully migrated over ## country offices from expensive ISDN telephone lines to IP saving the organization over $###.###.  
Compiled a new telephone directory containing over #### staff members using Excel, saving the organization over $###.###. This service was previously outsourced.

Supervisor Mail/Pouch Unit                                                      ##/#### – ##/####      
Worked closely with ### Country Offices and outside customers analyzing the flow of mail and diplomatic pouch in a timely manner.
Trained all incoming staff at headquarters on daily operational duties regarding Pouch rules and regulations.
Provided administrative support and helped manage # staff members. Recruited screened and interviewed job candidates.
Prepare and maintain departmental information including expense reports, contracts, and invoice payments.
Tracking, updating UPS, Federal Express, and Mail packages via our PC terminals.

Education and Training

New York City Technical College, June #### Associates Degree in Applied Science

Training: 

Mastering Customer Service ####, Bank Teller Training Course ####, Supervisor Skills for Professional Growth ####, Management Mirror Skills Programme ####, Time Management ####, HTML, Microsoft Power Point, Word, Excel , Introduction to Corporate Writing ####.

Hobbies
Working out at Bally Fitness, Writing, and Professional Table Tennis player.